Terms and conditions

Acting as a seller within this webshop is Pick & Pack d.o.o., with its headquarters at Horvaćanska 9, 10000 Zagreb, Republic of Croatia, registered in the court register of the Commercial Court in Zagreb under number 081310371, OIB: 70227273207, VAT identification number 05266718, telephone +385 95 352 2294, e-mail address: info@pickpack.hr, which, as an authorized seller of products from this webshop, acts in its own name and for its own account, and by order of the webshop operator and owner of the “Pastor” brand, the company Pastor TVA d.d., Novačka Street 2, 10437 Bestovje-Rakitje, Republic of Croatia, for the purpose of carrying out the activities of the online store of Pastor products (so-called Pastor webshop).

In addition to the purpose of selling Pastor products, as indicated in the introduction, the Internet pages of the Pastor webshop are also used for the purpose of promoting the “Pastor” brand by the owner of the brand and by the owner of the visual identity of the Pastor webshop, Pastor TVA d.d., Novačka Street 2, 10437 Bestovje-Rakitje, Republic of Croatia, which for and in cooperation with the seller Pick & Pack d.o.o. processes consumer inquiries via the consumer contact centre, email address: selska@pastor.hr

Privacy Policy

All personal data that you share with the seller Pick & Pack d.o.o. and webshop operator Pastor TVA d.d. on the Pastor webshop website as two separate personal data processors are subject to the following conditions:

– in respect to the company Pick & Pack d.o.o. as the manager of the processing of your personal data, the Privacy Rules that are on this website and are available via the following link: https://pickpack.hr/pravila-privatnosti/

– in respect to the company Pastor TVA d.d. as the manager of the processing of your personal data, the Privacy Policy found on this website, which is available via the following link:

PRIVACY POLICY

Purchase terms

These General Terms and Conditions determine the buying and selling procedure i.e., the ordering, payment and shipment of products that are offered on the Pastor webshop website https://pastor.hr/.

These General Terms and Conditions constitute an integral part of the sales contract of Pastor products that is concluded between the seller and the customer through the Pastor webshop.

“The procedure and conditions for buying and selling products through the Pastor webshop are defined through the following stages:
– Registration
– Ordering
– Payment
– Dispatch
– Delivery and pick-up”

The seller of the ordered products is Pick & Pack d.o.o.

A Customer is a natural or legal person who orders and pays for Pastor products through the Pastor webshop and who has previously been registered on the Pastor webshop or purchases without registration (as a guest), in both cases accepting these General Terms and Conditions.

In the case of a purchase by an unregistered customer (so-called guest customer), they may purchase any available product and the data they have entered will be used only for the current purchase; it will not be stored in the Pastor webshop customer database.

Ordering products

Through the Pastor webshop, the seller enables the purchase of the entire range of Pastor products that are available in the Pastor webshop and in the seller’s stock.

The products appearing on this website are only visual representations and as such do not represent products’ actual size, packaging colour, etc.

All prices are expressed in the Croatian national currency, the Croatian kuna (KN) and include VAT as well as the price in EUR in accordance with the published fixed exchange rate and the Law on the introduction of the Euro as the official currency in the Republic of Croatia. Products are delivered at prices that are valid on the day of ordering, regardless of the delivery date.

The seller reserves the right not to deliver the order if there is a suspicion of misuse of means of payment, in accordance with the prescribed parameters of the card payment system.

Product payment

The customer is obliged to pay the seller for the ordered products by card payment via the Internet, in cash upon delivery, or using another one of the acceptable methods when ordering.

In the processing of card payment transactions, the service provider does not represent the contractual party in the sales contract concluded by the customer and the seller through the Pastor webshop.

Product delivery fees are not charged during promotional periods. Upon the end of the promotional period, i.e. when delivery starts to be charged, the seller will inform customers of the amount of the delivery cost of the product.

Product dispatch

The ordered products will be packed in such a way as to not be damaged by standard handling during transport. The customer must inspect the package before taking it over, immediately report any visible damage to the seller, and refuse to receive a damaged package.

Delivery and collection of the order

The estimated delivery time for standard deliveries on the territory of the Republic of Croatia, which is carried out by an external delivery company, is from two to five working days*.

*Delivery time may be longer for Dubrovnik and the islands.

Accuracy, completeness, and timeliness of information

Although we make reasonable efforts to ensure the accuracy and completeness of the information on this website, we accept no responsibility in the event that the information made available through this website is not accurate or complete. Use and accept the materials and information on this website at your own risk. You agree that it is your responsibility to monitor any changes to the material and information contained on this website.

We advise you to check the product declaration on the packaging once again before using the delivered products.

Intellectual property rights

The Internet pages of the Pastor webshop contain materials protected by intellectual property rights (through copyright, trademark, and design) and information protected by other rights of natural or legal persons, including but not limited to names, signs, drawings, texts, software, photos, video materials, graphics , music, sound, as well as the entire content of the Internet pages of the Pastor webshop, in accordance with the regulations of the Republic of Croatia. All contents found on the Internet pages of the Pastor webshop, especially the Pastor brand in any form that it is presented, as well the entire visual identity of the webshop, are the property of the webshop operator – Pastor TVA d.d., Republic of Croatia, or are used with the express permission of other holders of rights to the contents in question. The Pastor name and logo is a registered trademark of Pastor TVA d.d., Republic of Croatia, and therefore all rights in relation to this trademark, as well as the appearance of Pastor products, are hereby expressly reserved.

Any copying, distribution, transmission, publication, reproduction, modification, revision, transmission, linking, creation of derivatives, or form of modification of these websites or any part thereof without the express written permission of the seller is strictly prohibited.

Any violation of these conditions may result in the violation of intellectual property rights or other rights, and may lead to the initiation of legal proceedings, including criminal and/or misdemeanour prosecution, against the offender. Commercial exploitation of any material downloaded from these websites is not permitted without the express written permission of the seller or other holder of rights to the material in question.

The end-user of these websites may download, print, and save materials from these websites solely for their own personal use. Use of the content from these websites is permitted exclusively for the user’s personal, non-commercial purposes.

The end-user undertakes not to post, publish, or otherwise make available any material subject to intellectual property rights or other rights of third parties on these websites without the express permission of the holder of those rights. The end-user is solely responsible for damages that may arise from violations of intellectual property rights or other rights of third parties, and for any problems arising in connection with the publication of such materials.

There is no obligation to inform the end-user or to assist him in determining whether particular material is protected by the right of a third party.

By placing materials on any publicly accessible part of these websites, the end-user guarantees under criminal and material liability that he is the holder of the rights to these materials and expressly grants the seller a free, permanent, irrevocable, non-exclusive right to use, publish, duplicate, reproduce, modify, adapt, translate and/or distribute such material (in part or in whole) worldwide, in a manner unlimited in content and indefinite in time and duration. The end-user also grants other end-users the right to access, view, save, or reproduce such material for their own personal use.

The content of the Internet pages of the Pastor webshop is protected against unauthorized use and the webshop operator has the exclusive right to its editing and commercial use.

For any commercial use of the contents of the Pastor webshop website, you must first contact Pastor TVA d.d. at its registered office address stated in the introduction of this document.

Related websites

Links on the Pastor webshop website may take you outside the Pastor network and system, and neither the seller nor the operator of the Pastor webshop bear any responsibility for the content, accuracy, or function of such other third-party websites. The links are posted in good faith and neither the seller nor the webshop operator can be held responsible for any subsequent changes to other websites by third parties to which they have placed the link. Posting a link to other web pages does not imply acceptance of the rules of the respective web pages by the seller and/or webshop operator. We recommend that you review and carefully read the rights and privacy statements on all other websites you visit.

Limitation of liability

The end-user expressly agrees that the use of Pastor webshop’s Internet pages is the sole responsibility of the end-user. The webshop operator, the seller, as well as third-party authorized service providers do not guarantee that the use of this website will not be interrupted or that technical errors will not occur, nor do they make guarantees on the consequences that may arise from the use of this website.

This limitation of liability applies to all forms of damage caused by any actions or omissions related to the functionality of these websites, especially their bad features, errors, exclusions, interruptions, deletions, malfunctions, delays in operation or transmission, computer viruses, interruptions in communication line, by theft, denied or unauthorized access, alteration or misuse of records, termination of a third-party service provider agreement, inappropriate conduct or negligence of a third party or any other action. The end-user expressly confirms that neither the seller nor the webshop operator is responsible for the offensive, inappropriate or illegal behaviour of other users of these websites or third parties, and that the risk of damages that may arise as a result of the above lies entirely with the end-user.

In no case will the webshop operator, seller, or other natural or legal person involved in the creation, production, or distribution of these websites or their related content or software be responsible for any damage that may arise as a result of using or being unable to use these internet pages. The end-user expressly confirms that the terms in this section apply to the entire content of these websites.

In addition to the aforementioned conditions, the webshop operator, the seller, or other information providers on these websites or partners who edit their content will not be held responsible, regardless of the cause or duration, for any delay or deficiency or interruption in the transmission of information to the end-user, and for any claims or losses arising therefrom. None of the above parties shall be liable for any third-party claims or losses, including lost profits.

The webshop operator and the seller are not responsible for any content that the end-user or unauthorized user may post on these websites. Any content posted that is or may be considered inappropriate may be removed by the seller at any time.

The webshop operator reserves the right to change, adapt, modify, delete, or remove any content on these websites that are deemed to be inappropriate. In no event shall the webshop operator or the Seller be liable for any damages arising from the use of this or other websites, including, without limitation, loss of profits, business interruption, loss of programs or other data on your data processing systems, even when explicitly notified of such damages.

The webshop operator and the seller individually reserve the right to immediately delete any passwords or end-user user accounts should the end-user display any type of behaviour that the owner of the Brand and/or the seller, in their discretion, consider unacceptable, as well as in any case of the end-user’s non-compliance with these General Terms conditions. In case of deletion of passwords or user accounts, these General Terms and Conditions will not cease to be valid during the respective end-user’s use of Pastor webshop websites.

The seller intends to use the contents that appear on this website, which represent the protected intellectual property rights of the owner of the Pastor brand, exclusively in the areas for which the seller is authorized by the owner of the brand. In order to avoid any suspicion, the seller hereby declares that it does not intend to use any protected content in areas for which it is not authorized, and will not supply or actively offer products and/or services marked with such protected content in such areas. The use of such protected content from this website which is contrary to the provisions of these General Terms and Conditions or their misuse is strictly prohibited.

We reserve the right to limit, suspend, or terminate your access to this website or any function or part of this website at any time, without notice.

Liability for material defects

In case of any kind of material defects in products purchased through the Pastor webshop, the seller bears responsibility within the legally stipulated time limits. The seller’s responsibility for products’ material defects and the rights that belong to the customer on this basis are determined in detail by the Law on Obligations, including the following provisions:

Unless a contrary effect arises from the nature of the product or the nature of the defect, it will be assumed that the defect that was present in the product within one year from receipt of delivery had already existed at the time of delivery of the product, though the seller has the right to prove the opposite. The customer is obliged to inform the seller of the perceived defect within two months from the day of the discovery of the defect, and no later than two years after receiving the product. The seller is not responsible for defects that appear after two years have passed since the item was handed over to the customer. If the customer has informed the seller of the defect in a timely and proper manner, he is authorized to demand the removal of the defect, the delivery of other items that are not defective, a proportional price reduction, or a termination of the contract, with the right to repair the damage according to the general rules on liability for damage. When exercising the right to remove the defect, the customer has the right to choose between repairing the item and replacing it, unless the chosen method is impossible or if it would result in disproportionate costs for the seller compared to another method of removing the defect. The customer has the right to a reduced price or to terminate the contract only if the seller has not removed the defect.

Conclusion of sales contract

The products advertised in the Pastor webshop represent the seller’s invitation to customers to make an offer to purchase the products in question according to the specified conditions. By ordering the product, the customer gives the seller a purchase offer on the ordered products, while by confirming the order the seller accepts the customer’s offer to purchase the products in question in accordance with the conditions indicated in the webshop. This concludes the sales contract between the seller and the customer. The contract you conclude with the seller for the purchase of Pastor products is a one-time sales contract that is consummated by the seller’s delivery of the product and the payment made by the customer, in case it is not terminated.

The customer’s right to unilaterally terminate the sales contract

The right to unilaterally terminate the contract

You have the right to unilaterally terminate the sales contract concluded through the Pastor webshop within 14 days without providing a reason.

The deadline for a unilateral termination of the contract expires 14 days from the day on which you or a third party which you have specified that is other than the carrier acquires physical possession of the purchased products.

In order to be able to exercise the right to unilaterally terminate the contract, you must inform us of your decision to terminate the contract with an unequivocal statement (e.g. a letter sent by post or e-mail), which you will send to the postal address of the seller, Pick & Pack d.o.o., Horvaćanska 9, 10000 Zagreb , Republic of Croatia or to the seller’s e-mail address: Pastor@pickpack.hr

You can use the document available on the following LINK as a template for a unilateral termination of the contract to be sent to us, though this is not mandatory.

In order for the deadline for the unilateral termination of the contract to be met, it suffices for you to send us your statement about the realization of the right in question before the deadline for the unilateral termination of the contract expires.

The effects of a unilateral contract termination

If you terminate the contract, we will refund all payments we received from you, including delivery costs, if they were charged to you (with the exception of additional costs you have incurred in cases where you were able to choose a different type of delivery than the cheapest standard delivery that we have offered), and without delay after we receive the returned products, or after you provide us with proof that you sent us the products, depending on which happens first.

Send or hand over the products without delay, or in any case 14 days from the day on which you inform us that you are terminating the contract at the latest. You bear the direct costs of returning the product yourself.

We will refund the money using the same means of payment that you used for the original transaction, unless you have expressly stated otherwise.

You are responsible for any reduction in the product’s value when the latter results from handling the products beyond the scope necessary to determine their nature, characteristics, and functioning. Therefore, the products you return must be in good condition, unopened, unused, and in the original packaging. If the product is returned defective, has major damages, or is missing any parts or documentation and if the product is not delivered within a subsequent period of 8 days, it will be considered that you have not fulfilled your obligation to return the product and that we are not obliged to refund the paid funds in full.

When do you not have the right to unilaterally terminate the contract?

You do not have the right to unilaterally terminate a contract if the subject of the contract is perishable goods or goods that quickly expire (fresh food, food that is perishable from a microbiological point of view, etc.).

You can find complete information related to the customer’s right to the unilateral termination of a contract in the Consumer Protection Act.

Complaints procedure

Complaints in relation to the purchased product can be sent to the following e-mail address: selska@pastor.hr

You can send your written complaint in relation to the purchased product in the manner specified in the Legal Notes, available via the following link: https://pastor.hr/

Alternative resolution of consumer disputes

As a consumer, you can submit disputes with the seller related to purchases on the Pastor webshop website for out-of-court resolution via the European platform for online resolution of consumer disputes (the ORS), which you can access via the link https://ec.europa.eu/consumers/ odr/main/index.cfm?event=main.home.chooseLanguage. You also have the option to present your dispute to the body authorized for the alternative resolution of consumer disputes (the ARPS) in accordance with the Act on Alternative Resolution of Consumer Disputes.

Pastor websites in other countries

Pastor products, materials, offers, and information found on this website are intended for users and/or customers in the Republic of Croatia, in the sense that the seller targets sales through the Pastor webshop and enables delivery solely on the territory of the Republic of Croatia. In doing so, the seller does not limit the right to access these websites or the right to buy and sell through the Pastor webshop to users and/or customers from other EU member states (though the seller does not deliver to other countries). The seller does not claim that the products and content from this website are suitable in other places outside the territory of the Republic of Croatia. Please contact our local distributor for more information on product availability in your country.

Final provisions

These General Terms and Conditions constitute an integral part of the sales contract of Pastor products that is concluded between the seller and the customer through the Pastor webshop. Croatian law is applicable to the relationship between the seller and the customer in the part that is not regulated by these General Terms and Conditions, and by the pre-contractual notices that the seller gave to the customer during the purchase process on the Pastor webshop website.

The seller is authorized to transfer the rights and obligations from these General Terms and Conditions and from the sales contract concluded with the customer to a third party, whereby the seller guarantees that the customer will not be put in a disadvantageous position.

All disputes related to the use of the Internet pages of the Pastor webshop will be attempted to be resolved primarily by mutual agreement. Disputes that the parties cannot resolve by agreement will be under the jurisdiction of the court in Zagreb. For consumer disputes initiated by the seller against the customer, the competent court is the place of residence or habitual residence of the customer; for consumer disputes initiated by the customer against the seller, the competent court is the court in Zagreb or the court in the place of the customer’s residence or habitual residence, according to the customer’s choice. Reference must be made to the possibility of an alternative resolution of consumer disputes, as stated earlier in these General Terms and Conditions.

Application of General Conditions

These General Terms and Conditions entered into effect as of 25.08.2022. Any changes to these General Terms and Conditions will be published by the seller on the Pastor webshop website, from which moment the amended version of the General Terms and Conditions will apply to the use of the Pastor webshop website. The version of the General Terms and Conditions that was published on the Pastor webshop website at the relevant time is considered valid. Thus, the version of the General Conditions that was published or valid at the time the contract was concluded is applied to sales contracts concluded through the Pastor webshop. It is recommended that you familiarize yourself with the current version of the General Terms every time you make a purchase.